These terms and conditions outline the rules and regulations for the use of The Phoenix’s website.
By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use The Phoenix’s website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of USA. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Unless otherwise stated, The Phoenix and/or it’s licensors own the intellectual property rights for all material on The Phoenix. All intellectual property rights are reserved.
The Phoenix is not a toy, it is a medical device which emits powerful sound waves. These sound waves are safe if used as intended but may be dangerous and harmful if used improperly. The Phoenix must only be used in accordance with the printed and video instructions which are included with the product and which are available on the Company website. To avoid injury or harm you must:
No use of The Phoenix’s logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and express written permission, you may not create frames around our web pages or use other techniques that alter in any way the visual presentation or appearance of our website.
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our website, you agree to be bound to and abide by these linking terms and conditions.
If you find any link on our website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
The Phoenix is covered by a "60 Day Manufacturer`s Guarantee". If, within 60 days of your Phoenix arriving, you notice any manufacturing defects, please send an email to"firstname.lastname@example.org"
We will happily replace your Phoenix! Shipping is on us. Just send it back using the prepaid return label and we will replace it with a new one. If you are returning a device, please clean it. For the health and safety of our team, we reserve the right to refuse devices sent back to us in an unsanitary condition. Also, please do not return open packets of lubricant or numbing cream - they cause a mess in transit.
After 60 days, all sales are final.
You agree to be marketed to via phone call, voicemail, email, text, Facebook messenger, desktop notifications, and direct mail, unless you “opt-out” or unsubscribe. To “opt-out” or unsubscribe, please follow the directions stated in the marketing.
Fast, Free Shipping in Discreet Packaging
Orders are processed within 1-2 business days.
Domestic shipping normally takes 2-5 days after leaving our facility to arrive at your door. However, we have noticed some shipments delayed by circumstances related to COVID-19.
You will receive a tracking number once your order leaves our facility.
Have questions about your order? Contact us anytime by chat, or call our office during normal business hours:
7am to 5pm Pacific Time (Se habla Español)
Return Policy, 60 Day Guarantee
You have 60 days from the date your order arrives to return The Phoenix for a complete refund (minus the $75 disposal fee).
If your device is defective, we will gladly exchange it during this same 60 day period (including free shipping).
60 days after an order leaves our warehouse, all sales are final.
Please note that damaged products cannot be returned. For this reason, we do not recommend storing your Phoenix upright on an elevated surface - if it tips or falls over, the stainless steel tip can be damaged.
We highly recommend purchasing our extended manufacturer`s warranty, which gives you a full year of coverage (excluding physical damage to the device).
If your product was damaged during shipping, please let us know right away.
To initiate a return:
Send an email to email@example.com for a return authorization. Once approved, we will email you a prepaid return label.
Refund requests are handled in the order they are received. The dates used to determine eligibility are (a) the date your order was shipped and (b) the date your email was sent, generating your support ticket.
The time it takes us to respond will not count against your 60 day window. We will honor your request as long as the product is not damaged and your original request arrived within the 60 day window.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
ProGuard is an optional extended warranty that provides complete coverage for one year from the date your original Phoenix arrives at your door (verified via FedEx tracking). If the device stops working, contact a member of our 24/7 support team for assistance. We’ll troubleshoot with you and get the unit back to our lab for inspection if we can’t resolve the problem.
If you drop or damage your device, you are entitled to one incident of repair or replacement (at our discretion). The damaged unit must be returned. If it cannot be repaired, we will replace the unit with a new device at no cost to you.
If your Phoenix fails or stops working, and it has not been physically damaged, contact a member of our 24/7 support team for a return authorization. Our lab will inspect your unit and repair it or replace it if necessary (at our discretion). If we find that the device has been physically damaged, repair or replacement will count against the accidental damage replacement limit.
Loss or theft of your Phoenix is not covered by ProGuard. Your unit must be returned to us (domestic shipping is covered by us).
We are happy to cover domestic shipping costs within the United States. ProGuard coverage is limited to the United States. If your device is shipped or transported outside the United States, we cannot provide repair or replacement for two important reasons:
ProGuard coverage is extended to The Phoenix (including the nose cone, stainless steel treatment tip, and power adapter). This coverage is not extended to accessories (i.e. medical-grade pump, extra supplies). If you have an issue, please contact a member of our 24/7 support team - we’ll do our best to help.